Services
Order your requirements at your convenience
Our aesthetic market place allows customers to order their aesthetic requirements around the clock and scheduled automatically for delivery.
The detailed information of equipment, consumables, medical chairs, derma tools & service contracts reflects our mission to keep our customers informed & spare their time to be only for patients.
IMDAD is the Official and Exclusive Distributor For Candela Medical and Other Global Brands
All your requests in one portal
The first aesthetic service portal in the region is your powerful online tool to re quest service.
imdadi application allows business owners to monitor the status of equipment and be on top of your business requirements by a simple one window of operation.
IMDAD is the Trusted Partner For Candela Medical and Other Global Brands.
16 service hubs covering 85 cities around the region
Our team of 40+ biomedical engineers with certified training from the manufacturerssupports more than 8,500 laser and energy-based aesthetic medical devices across 2,100 clinics and centers, providing preventive maintenance and technical support designed to maximize equipment performance, minimize downtime and maximize your return on investment.
In 2025, our team achieved an 82% first-time fix rate across 18,000 service visits in 85 cities, and clinics using the imdadi appreceive an average response of 2.8 hours per service request, keeping aesthetic practices operating with minimal disruption.
With 35 years of leadershipas a leading aesthetic equipment supplier and distributor in the Middle East, Imdad is the Official and Exclusive Distributor of Candela Medical and the authorized, exclusive distributor of Accure, Hironic, Laseroptek, Speclipse, Lego Laser, Deleo and EMA across KSA, UAE, Qatar, Oman, Bahrain, Jordan, and Lebanon
Around the clock access
The first of its kind online training platform in the Middle East ensures that your staff has around the clock access to test-based, monitored & unified learning programs.
Once the practitioners complete their online learning program & pass our clinical exam, they will receive a certificate of completion.
Driving patients to your clinic
Imdad’s patient marketing strategy is focused on driving patients to your clinic.
Over 4 million patients have visited Imdad Patients websites and over 70,000 looked for a clinic using our clinic locator. We recently launched an online vouchers program that allows patients to buy treatments from your clinics through our websites.
Optimize your performance
Our customer success team’s ongoing consultancy and regular reviews provide recommendations and solutions to optimize your performance and secure success.
